Terms and Conditions

1. Introduction

1.1 These terms and conditions and the documents referred to below (the "Terms") apply to the use of the website bettninja.nl (the "Website", "Casino", "We", "Us", "Ours") and its related or connected services (collectively, the "Service").

1.2 You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer") and us. By accessing this Website and/or using the Service, you, whether you are a guest or a registered user with an account ("Account"), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

2. General Terms

2.1 We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

2.2 The Terms are published in numerous languages for the ease of understanding for players. The English version of these terms and conditions is the optimal version that will be applied in all circumstances. In any case of discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions are final and are the legal version to be applied.

3. Who Can Play

3.1 You acknowledge that at all times when accessing the Website and using the Service:

4. Restricted Use

4.1 You must not use the Service:

4.2 You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.

4.3 You may not, in any manner, transfer funds between player accounts.

4.4 We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.

4.5 Participation in our casino is strictly for leisure and entertainment purposes. If it is determined that a player is engaging in gameplay for any other purposes, including but not limited to professional gambling, financial gain, or exploiting the system, we reserve the right to confiscate any winnings and terminate the player's account. All decisions made by the casino in this regard are final and binding.

4.6 Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.

5. Registration

5.1 You agree that at all times when using the Service:

6. Your Account

6.1 Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.

6.2 We do not give credit for the use of the Service.

6.3 We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).

6.4 We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.

6.5 We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/or our system regulations.

6.6 If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.

6.7 If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.

6.8 You must inform us as soon as you become aware of any errors with respect to your Account.

6.9 Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can't afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won't be able to login to it.

6.10 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

6.11 Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.

7. Dormant Accounts

7.1 We will charge you a fee of €/$5 (or currency equivalent) per calendar month (Dormant Account Fee) if:

7.2 You will be notified by email that we will start charging you the fees on the eleventh (11) month of inactivity and you will always have the option to log in and withdraw your funds.

7.3 The Dormant Account Fee will be withdrawn from your Account on a monthly basis to the extent that your Account remains in credit and only for the period during which there remains inactive after the initial twelve (12) month period has passed. If the Dormant Account Fee is due to be withdrawn from your Account and the balance of your Account is less than €/$5 (or equivalent currency), the Dormant Account Fee shall comprise the remaining funds in your Account. The deductions may be viewed in the Cashier under "History".

7.4 The Dormant Account Fee shall cease should you reactivate your Account but the fees already deducted will not be reimbursed. You can reactivate your account by making one or more bets or transactions including a valid deposit or withdrawal.

8. Accepted Currencies

8.1 We accept payments made in the following currencies: EUR, USD.

9. Fees and Taxes

9.1 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence. If a user made a deposit and does not place any bets, we reserve the right to cover our fees in case the user makes a withdrawal.

9.2 We do not charge players any transactional fees, such as charges for deposits or withdrawals. However, it is the player's responsibility to check with their bank and/or other payment service provider as to whether they levy any such charges. Depending on your chosen player currency a conversion fee might apply when a deposit or withdrawal is made.

10. Deposit

10.1 betninja offers a variety of payment methods which include VISA and Mastercard credit and debit cards, as well as different e-wallets. Please contact our support team at [email protected] to inquire about the payment methods which are most favourable for your country of residence.

10.2 The minimum amount of deposit is €/$20 or the equivalent amount in any other of our supported currencies. The maximum amount of deposit depends on the payment method you decide to use.

10.3 We do not accept third party payments. All deposits should be made from a bank account or payment system or credit and debit cards that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and the original deposit returned to the owner of the payment account. We are also not responsible for the lost funds deposited from third party accounts.

10.4 All deposits need to be wagered 1x before withdrawal.

10.5 You agree to fully pay any and all payments and charges that are levied by your bank or other payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.

10.6 If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Bonus Terms and Conditions and terms of each specific bonus.

10.7 Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.

10.8 If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.

10.9 Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.

11. Withdrawal

11.1 The minimal amount for withdrawal is €/$100 or the equivalent amount in any other of our supported currencies. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in instalments. Your withdrawals will be processed as soon as possible, however, please keep in mind that some payment options take up to five (5) banking days to process the withdrawal request.

11.2 The maximum withdrawal amount processed to a player is €/$4,000 or currency equivalent daily, €/$16,000 or currency equivalent weekly and €/$50,000 or currency equivalent monthly, unless otherwise specified in the promotional Terms and Conditions, where exceptions can be made to players with a higher VIP status. All progressive jackpot wins will be paid in full.

11.3 For players with an active self-exclusion period, the following maximum withdrawal limits are available: €/$4,000 or currency equivalent daily, €/$16,000 or currency equivalent weekly and €/$50,000 or currency equivalent monthly. These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it's inactive due to any other reasons for one (1) month.

11.4 The maximum cumulative profit on all Casino Games (excluding any progressive jackpot wins) within any 24-hour rolling period is capped as follows: EUR 100,000 (or currency equivalent) for VIP users, EUR 25,000 (or currency equivalent) for medium-tier users, and EUR 5,000 (or currency equivalent) for standard users. If a bet or wager results in profits exceeding these limits within the 24-hour period, payouts will be restricted to the respective caps. Any profits exceeding these limits may be voided at our discretion.

11.5 We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call by Skype etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.

11.6 All withdrawals can only be processed with the original payment method used to fund your Account. Only when the payment method is not available as a withdrawal option, we may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.

11.7 If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods. The Casino reserves the right to check your identity prior to processing payouts and to hold withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Account terminated, of which you will be informed by email.

11.8 Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our support team at [email protected].

11.9 Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.

12. Payment Transactions and Processors

12.1 You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €/$50, or currency equivalent per chargeback, denial or reversal of payment you make.

12.2 We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.

12.3 All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

13. Errors

13.1 In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.

13.2 We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made, then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.

13.3 We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.

14. Bonus Terms and Conditions

14.1 These Bonus Terms and Conditions apply to all promotions and campaigns offered by betninja from time to time and form part of the General Terms and Conditions. Promotions will also have specific terms applicable to them stated within the offer.

14.2 Bonus play can begin only when your Real Money is depleted. If you make a Real Money withdrawal before you have completed your Bonus wagering the remaining Bonus will be forfeit.

14.3 The maximum wager when a Bonus is pending, or actively being turned over is €/$5 or currency equivalent. This includes Bonus Buy and Gamble Features to multiply the total prize, where the total cost of the purchase is applicable. You may lose your winnings if you do not follow this rule.

14.4 A Bonus is only valid once per Account/household/IP address. Unless stated otherwise, you must deposit at least €/$20 or currency equivalent and play €/$20 or currency equivalent in order to qualify for a Deposit Bonus.

14.5 Bonus money will expire 30 days after being awarded to you, unless stated otherwise in a promotional offer.

14.6 A Free Spin is Game specific and cannot be transferred. Free Spins that remain unclaimed will be forfeited after 7 days, unless stated otherwise in a promotional offer.

14.7 Free Spins that are offered as reward in a Deposit Bonus will be credited after a player has wagered a minimum of €/$20 or currency equivalent on slots in the Casino, unless stated otherwise. Free spins that do not require a Deposit to trigger are only available if you have made a Deposit at least once over a selected period of time.

14.8 You must not engage in any activity which is intended to take unfair advantage of a Bonus. betninja reserves the right to withdraw the availability of any Promotion and void any wager funded by the Bonus and remove any winnings from such wager at any time and at betninja's sole and absolute discretion.

14.9 If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert then it may withdraw the availability of any Bonus or all Bonuses to that customer or group of customers and/or void any wager funded by the Bonus and remove any winnings from such wager.

14.10 Delaying the playing of a game round until after the wagering requirement for an active bonus has been met, until new funds have been deposited or until an active bonus has been forfeited, is considered a manipulation of bonus functionality and is a prohibited practice.

14.11 Bonus codes used during registration that grant free spins on deposit are subject to a maximum bonus-winnings cap of €/$1,000 or currency equivalent. The general terms and conditions apply to all other bonus-related rules.

15. Wagering Requirements

15.1 If you are eligible for a Bonus (for example, a login Bonus of $10/€10 or a Deposit Bonus of 100% up to a certain amount) wagering requirements will apply before you can make any withdrawals.

15.2 Unless otherwise stated, all Bonuses have a minimum wagering requirement of at least x40. This means that the Bonus must be staked 40 times before any potential Winnings are converted into Real Money.

15.3 Within the Cashier you can see how much you have wagered and how much you have left to wager before your winnings turn into Real Money.

15.4 When claiming a casino bonus, any available Cash Balance on your Player Account will be used to wager first. Bonus Funds are used once your Cash Balance reaches zero or is insufficient to meet the stake.

15.5 All Winnings from Free spins are considered to be Bonus money, therefore need to be wagered 40x on slots before withdrawal is possible. Winnings will be converted to Real Money only after the Bonus wagering requirements are met, unless stated otherwise in a promotional offer.

15.6 Casino Games are contributing towards the wager requirement as following:

16. Excluded Games from Bonus Play

16.1 The following games are excluded from bonus play, unless stated otherwise in a promotional offer. Other Games may be excluded from time to time.

Aviator, Aztec Idols, Blood Suckers, Book of 99, Castle Builder 2, Dead Or Alive, Deck The Halls, Fly X, Fly X: Cash Booster, Football Champions Cup, Jackpot 6000, Jacks or better Double Up, Jungle Gorilla, Golden Hook, Le Kaffee Bar, Lucky Riches: Hyperspins, Magic of Sahara, Reactoonz, Reactoonz 2, Retro Reel - Extreme Heat, Scrooge, Secrets Of Christmas, Spaceman, Steam Tower, Tomb Raider: Secret of the Sword, Untamed: Giant Panda, Vampire: The Masquerade - Las Vegas, Wild Swarm, Big Bass Crash, Cluster Buck, More Unusual Suspects, Unusual Catch, Unusual Suspects, Unusual Suspects: Cartel Cash, Squealin' Riches, Temple of Lunaris, Chicken Road, Chicken Road Vegas, Chicken Road 2, Forest Arrow, Plinko 1000, Plinko Aztec, Jogo Do Bicho, Squid Game, Twist, Twist X-mas.

17. Communications and Notices

17.1 All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.

17.2 All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.

17.3 All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.

17.4 From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from bettninja.nl. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.

18. Matters Beyond Our Control

18.1 We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.

19. Liability

19.1 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE).